Realizing that its prospect segmentation methodology was not aligned with its ideal customer profile criteria or overall commercial sales strategy, a Technology client sought to transform their sales and marketing organization. Another challenge facing the client was that they lacked expansion or account-based marketing and had a lead qualification process that was outdated and not functioning properly.
Looking to achieve 20% ARR growth (€100M in new ARR bookings) by increasing land ARR, expanding with current customers, updating marketing strategy, leveraging channel partners and updating sales compensation, the client sought to transform sales and marketing. Since the newly appointed CMO had an established relationship with the Alexander Group, they turned to us for expertise to transform their sales and marketing organizations.
For this engagement, the Alexander Group conducted 11 leadership interviews with marketing, sales, strategy and operations. We collected and analyzed data and benchmarked the client against a custom cohort. Over the course of six weeks, we collaborated over assessment readouts and blueprint workshops to create the right future state vision for the company.
Through the Alexander Group’s analysis and benchmarking of the client’s sales and marketing organizations, it was discovered that:
Overlay coverage ratios for each role were between 1.5 and 2 times the benchmark (SDR, CSM, PAM).
From 1Q22 to 1Q23, MQL-attributed ARR decreased by 28%.
Win rate for SDR qualified opportunities decreased YoY ~200 bps.
Since 2021, 30% of new ‘high value’ accounts fall into the SMB segment.
Alexander Group recommended that the client re-design their ICP and develop account scores, redefine prospect segmentation model, align sales coverage to prospect segmentation, determine headcount needs, deploy account-based marketing, redefine MQL and SAL criteria, update comp measures for SDRs and establish clear rules of engagement between sellers and overlay roles.
For organizations looking to expertly transform sales and marketing organizations, the Alexander Group can help redefine customer profiles, align sales coverage models, update rules of engagement and more. Contact us today to learn how we can help your organization.
Alexander Group understands your revenue growth challenges. Since 1985, we’ve served more than 3,000 companies across the globe. This experience gives us not only a highly sophisticated set of best practices to grow revenue—we also have a rich repository of unique industry data that informs all our recommendations. Aligning product, marketing, operations and finance efforts behind a successful sales organization takes insight and hard work. We help the world’s leading organizations build the right revenue vision, transform their organizations and deliver results.