Marketing impacts all points along the buyer journey—from awareness and evaluation to purchase and retention. Generating demand, driving conversion and enhancing customer experience are key marketing objectives for growth.
Aligning resources with customer, product and industry segments to increase effectiveness.
“One priority is modernizing our marketing tactics… we need to drive growth via marketing efforts so we focus on ways to do that.”
Tracking and Measuring ROI
Designing KPIs around business goals to allow for effective data-driven decisions.
“Top line revenue used to be the main thing, but now we are starting to focus more on profitability.”
Improving Digital Strategy
Leveraging technology to increase marketing footprint and respond to evolving market trends.
“Digital has been a thorn in our talent system…getting folks who are digitally savvy or digitally mature has been tough.”
Marketing executives identified five marketing growth plays for commercial excellence in business and financial services.
Organizing for Growth
66% of business and financial services companies use at least three factors to determine appropriate size of their marketing, product and digital organizations.
Achieving Functional Talent Excellence
72% of business and financial services companies are doubling down on upstream capabilities to accelerate product innovation and lifecycle management (largest resource investment area).
Enhancing Product Commercialization Strategy
95% of respondents currently cite the prevalence of product marketing and product management resource roles.
Optimizing Demand Generation and Fulfillment
Account-based marketing costs 3x per lead but results in 5.5x more closed deals than differentiated marketing.
Expanding Digital Coverage
31% of business services companies are planning to increase their digital strategy headcount and program initiatives.